Telephone Call Transcription
Secure and swift telephone call transcription services
TranscriptionStar provides high quality telephone transcription service with great turnaround times at prices that are a fraction of that charged by other transcription companies. Telephone is the lifeblood of business exception to recording phone calls in today's techno-savvy world. Many businesses are created or cracked in a single phone call. Because of this, it is extremely important to record and transcribe telephone calls.
Some Of The Advantages Of Recording Telephone Conversations In Businesses Are:
- Verifying Accuracy: In business or financial transactions, it will be very helpful to refer back to the telephone call transcripts, either to verify details taken down or to prove that something was said and agreed to.
- Solving Dispute: A properly recorded telephone transcript in many states is considered acceptable evidence in court.
- Customer service quality improvement: Telephone call recording and transcription helps to identify and improve upon client satisfaction.
- Market research: This helps in tracking and gathering information.
- Employee training and performance evaluation: Transcribed calls can be used to track employee performance and can assist training systems.
Federal laws generally permit businesses to monitor phone calls that are business related when the monitoring is part or the ordinary course of business. However, it is still pertinent to consider the following before recording any telephone conversation:
- Verifying Accuracy: In business or financial transactions, it will be very helpful to refer back to the telephone call transcripts, either to verify details taken down or to prove that something was said and agreed to.
- Federal and State Laws
- The role of the FCC
- "Business telephone" exceptions
- States that require two party notifications
- Federal Exceptions
- Evidentiary Issues
- States that require one party notification
- Recording telephone calls with parties in different jurisdictions
TranscriptionStar has been handling transcription of telephone calls since its inception. The Telephone call transcription services include:
- Telephone Recordings
- Market survey recordings
- Voice mail recording
- Call centre recordings
- Toll free phone dictations
- Customer feedback recordings
- Conference Call recordings
- Confidential telephone conversations
- Telephone Contest recordings
At TranscriptionStar, we handle numerous telephone transcriptions on a daily basis. Telephone conversations are rarely recorded clearly. Most telephone recordings have accompanying noises that makes it difficult to decipher the audio correctly. We employ audio experts who have the skill to enhance telephone recording quality by eliminating hisses, hums, echoes, background noises and by digitally boosting low speech volumes. This coupled with our repeated editing and quality checks ensure that the final transcript is as accurate as can be. Click here for tips on how to improve your telephone recording quality.
